Keep your review moving.

A purchase did not unlock

Open the plan sheet and choose Restore purchases. Use the same Apple ID or Google account that completed the purchase. One-time report purchases are consumable and delivered to the session that bought them; subscriptions can be restored through the store.

A photo is not accepted

Use even light, a neutral expression and an unobstructed face. Keep the camera level. The front image should look directly at the camera; the side image should show a clean 90-degree side view without hair covering the jaw, nose or eye area.

A report did not finish

Keep Contour AI open and try again on a stable connection. An incomplete review is marked for recovery so the retry does not intentionally consume another report credit.

Delete an account

From the dashboard, open the three-dot account menu, choose Delete profile, and confirm. You can also follow the web deletion instructions or email support.

Still need help?

Email hello@esoft.one. Include the app version, device model and the step that failed. Do not send face photos unless support specifically asks for a test image you are comfortable sharing.

Scores are photo-specific visual estimates for presentation feedback. They are not identity checks, medical measurements or a statement of personal worth.